FAQ

How do I clean my canvas?

Our canvases are quite resistant to most scratches and fingerprints.  You could dust canvases with a soft, dry cloth. 

Will my finished canvas look like the image on my computer screen?

Every screen displays images differently, which may differ from the final printed product. If you have already made your own changes and are happy with it, leave your order in full color, and we will print it as is.  Please understand that the output may be different from what you see on your screen.   If you need us to adjust your colors or do any major retouching, please let us know.  There is an additional fee for major retouching.

How do I make a special order that is not in your store?

If you’re interested in a special photo design option, there is an additional cost.  Please contact us at Michael@Fotoxposure.com.  Please include your photo and the option that you would like done.  We will set it up and send you a proof of how it would look.  Once we receive your approval, we will process your order.  If you have more than 3 photos, we have a google drive that we could set up for you.

What is your turnaround time?

We will begin processing it within 1-2 days of receiving it. Delivery will take between 3-7 business days, depending on your location. Please note that any orders placed after 3 pm (EST) will be processed the following day. If you have made a special order, your delivery time will be determined, once you have approved your proof design.

What file formats do you accept?

(from desktop, tablet, smartphone and more)

• We accept the following file formats:  JPG, JPEG, BMP, and PNG.
• File max size: 50 MB, 8-bit RGB. If your file is bigger, please contact us at Michael@fotoxposure.com  At least 1MB minimum file is advised so that no additional processing is required. 
• HOW TO UPLOAD: Upload first, then crop! If you want to crop your photo, we recommend doing so after uploading to Fotoxposure. It's easy, and the benefit is that you can adjust and change it as needed.
• Low-resolution photos: your photo must meet our recommended resolutions.  This is to help prevent dissatisfaction due to ordering something that may not print well. It may look fine online, but may not print well. Your picture should be at least 300 DPI.
• Don't forget to check for overall photo quality.  Our system can check for resolution but can't check for quality/clarity/focus/composition of the photo, so be sure to keep this in mind.

How do I check the status of my order?

You will receive a shipping confirmation email with the tracking information as soon as it leaves our facility.  You could log in to your account to view your order and the tracking number.

Do you ship outside the United States?

At this time, just within the states,.

My order was damaged during shipment, what do I do?

We do everything possible to make sure you receive your order undamaged.  Problems may occur from time to time.  Take a picture of the damages and email it to Michael@fotoxposure.com.

I’m not satisfied with the quality of the order received from Fotoxposure, how do I get my money back?